Conditions of Sale

These Conditions of Sale are designed to ensure your understanding of the purchase process on the NJSO website (the “Site”). Your purchases on our Site are subject to these Conditions of Sale. Registered Users may use the Site as buyers of tickets or other items that may be offered for sale, license or other transfer of rights via the Site. By accessing and using the NJSO website and its ticketing sales and donation partner websites, you are hereby agreeing to be legally bound by these Conditions of Sale. If you do not agree with these Conditions of Sale, please do not purchase online from the NJSO. Please also review our Terms of Use, which govern your use and access of our Site.

Currency

All prices are stated in U.S. Dollars.

Ticket Purchasing Details

NJSO processes all ticket sales and donations through a third-party vendor. Sensitive information, including personal and transactional, is transferred exclusively by secure communication technologies. Only employees of the NJSO who are authorized to view customer information are allowed access to patron databases that contain such information.

Service Fees and Order Processing Fees

Tickets purchased on our Site are typically subject to non-refundable per-ticket service fees or order processing fees. By purchasing tickets on this website you agree to these fees.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm that NJSO patron services has received your order. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Canceled and Rescheduled Events

Occasionally, concerts are canceled or rescheduled. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any canceled or postponed concert, please check the concert information online or contact us. In the event of cancelation due to inclement weather, NJSO will attempt to reach every ticketholder by phone. (Please be sure we have your current number on file.) A recorded message will be left on the 1.800.ALLEGRO (255.3476) line advising that the concert has been canceled.

Alteration of Event Listings

The NJSO reserves the right to expunge any event from the NJSO website at any time, under any circumstances, and for any reason.

Refunds and Exchanges

Programs and artists are subject to change. The NJSO is unable to offer refunds after a ticket has been purchased; however, a refund may be issued when an event is canceled. If a concert is canceled, we will issue an alert on the homepage of our Site, attempt to reach you by email, phone or direct mail as time permits. If you are unable to attend a concert, please call 1.800.ALLEGRO (255.3476) to either exchange your tickets or to make a tax-deductible donation in the amount of your tickets. Exchanges may incur fees. More information on exchanges and donations or contact Patron Services at 1.800.ALLEGRO (255.3476).

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket's face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. In no event will delivery charges or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect, regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date, or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other NJSO-operated system.

Multiple Browser Windows

When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

License; Ejection and Cancellation; No Redemption Value

The NJSO reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with NJSO rules. Breach of NJSO rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity.

 You agree that with respect to any special promotions, coupon offers, sweepstakes, or other like activities offered on the Site, that you will abide by the rules established by NJSO for such activities as described on the Site.

Violation of Terms

If you violate any of the terms herein, the NJSO reserves the right to terminate your account, bar you from using any NJSO services, cancel any ticket orders, and take appropriate legal action.

Children under the age of 13 are prohibited from using the NJSO Site.

Password Protection for Registered Users

If you become a Registered User, you agree to be responsible for maintaining the confidentiality of the password(s) of such account(s), and to be fully responsible for all activities that relate to the use or misuse of your password(s). You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You agree to notify NJSO immediately of any breach of security or unauthorized use of your password(s). Although NJSO will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of NJSO or others due to such unauthorized use. You agree that you may never use another's account.

If you wish to cancel your account, or if you become aware of any loss, theft or unauthorized use of a username or password, you must notify NJSO immediately. We reserve the right to delete or change any username or password at any time and for any reason. We may suspend or terminate your account or your use of our Site at any time, for any reason or for no reason at all.

You also agree that you will not use or launch any automated system (including without limitation, "robots," "spiders," "offline readers," etc.), that accesses the Site in a manner that sends more request messages to the NJSO servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser.

Electronic Communication

You agree that when you purchase tickets or other items through the Site, or contact our customer service department regarding ticket purchases, you are communicating with us electronically. We will also communicate with you via email or by posting notices on and updates to the Site. By using the Site, you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Privacy Policy

Privacy policies are outlined in the NJSO Privacy Policy. By agreeing to these terms of service, you are also agreeing to the terms set forth in the NJSO Privacy Policy, available at https://www.njsymphony.org/privacy-policy.