Our Commitment to You
New Jersey Symphony Orchestra donors, subscribers and concertgoers have been the foundation of the NJSO since 1922—almost 100 years. We would not exist today without your generous support.
During these uncertain times, we would like to confirm our commitment to all patrons that we are here for you and will provide you the best in customer service. Your confidence in the NJSO and generous support are what will allow the NJSO to survive and to return to stages across New Jersey, sharing live classical music performances with you.
You may be wondering whether to continue with a subscription or ticket purchase. Please know that we are committed to meeting your needs, including:
- The safety of our patrons, musicians and staff is our most important priority. We will not resume live concerts until it is safe to do so, and we will accommodate any patron who feels they are not able to safely return when concerts resume.
- The NJSO provides free and flexible exchanges for subscribers. Options include exchanging tickets for another concert or holding the value of your tickets on your account for future use. Additionally, during this time, we are waiving certain exchange restrictions and exchange fees for single tickets.
- If an event needs to be postponed, rescheduled or canceled, we will notify you as soon as possible and provide detailed information with multiple flexible ticket options, including ticket exchanges, account credits, ticket donations or refunds for canceled performances.
The NJSO has been a leader in the New Jersey arts community in regard to its response to the COVID-19 pandemic. We were the first major New Jersey arts organization to cancel performances out of concern for the safety of our patrons, musicians and staff. We will continue to make the best-informed decisions that we can, and we will work to accommodate all patrons in any way. Today, we are continuing our mission by providing the entire New Jersey community NJSO at Home content, including recordings, NJSO Couch Concerts and much more.
We look forward to the day when we can—once again—share the power of live music with you. Until that time, stay safe and healthy.
If you need to reach us, we are here for you: [email protected].